My device is network locked

eSIMs can only be installed on devices that are both eSIM-compatible and network unlocked. Please contact your mobile carrier to unlock your device.

Also, if your device was just unlocked, your carrier may have disabled eSIM support for a period of time for security reasons. 

To check if your device is locked please refer to 'How do I check if my iOS device supports eSIM?'

If your device is locked, please contact your mobile carrier to unlock it or override the security settings.